Privacy Policy

Effective Date: 15 January 2026

Welcome to DooraBag. Your privacy is important to us. This Privacy Policy explains how DooraBag collects, uses, and protects your information when you use our mobile application and website (https://doorabag.in) for doorstep home appliance services such as AC repair, washing machine repair, refrigerator repair, microwave repair, and other related services.

1. Information We Collect

• Personal Information: Name, mobile number, email address, and service address provided during booking or registration.
• Payment Information: Payments are processed securely through third-party payment gateways. We do not store card or banking details.
• Service Information: Booked services, service history, technician interactions, and feedback.
• Technical Information: Device information, IP address, and usage analytics for performance and security.

2. How We Use Your Information

• To process service bookings and deliver doorstep services.
• To communicate booking confirmations, updates, and support messages.
• To improve app and website functionality and user experience.
• To send service updates and promotional offers (optional).
• To prevent fraud and comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal information. We may share information only with:

• Service Providers: Verified technicians and operational partners.
• Payment Partners: Secure third-party payment gateways.
• Legal Authorities: When required by law or to prevent fraud.

4. Cookies and Tracking Technologies

We may use cookies and analytics tools to improve performance and user experience. You can manage cookie preferences through your browser or device settings.

5. Data Security

We use appropriate technical and organizational measures to protect user data. However, no online platform can guarantee 100% security.

6. Your Rights and Choices

• Access, update, or request deletion of your personal data.
• Opt out of promotional communications.
• Manage app permissions through your device settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

8. Contact Us

DooraBag
Website: https://doorabag.in
Email: doorabag@gmail.com
Phone: +91 7498979275

By using the DooraBag mobile app or website, you agree to this Privacy Policy.