DooraBag Partner Privacy Policy
This Policy explains how DooraBag India LLP collects, uses, stores, processes, protects and shares information relating to service professionals who register, apply or work through the DooraBag Partner App.
1. Information We Collect
We may collect account and contact details such as your name, mobile number, email, city, addresses, preferred language, service categories and account/application identifiers. For verification we may also process profile photographs or selfies, Aadhaar- and PAN-related information, date of birth, gender, father’s name, address proof, verification results and review records.
2. Location and Background Location
For active partners, the Partner App may collect location information, including background location where enabled and permitted. Location may be used for nearby booking allocation, distance calculation, job-start or presence verification, safety, operational monitoring, investigation of suspected misuse and service improvement. Active partners may be required to keep relevant permissions enabled where necessary for Partner App operations.
3. Device and Technical Information
We may process device identifiers, device model, operating system, app version, IP address, notification token, login/session information, technical logs, security information and app activity timestamps to operate, secure, troubleshoot and improve the Partner App.
4. Booking and Work Activity
We may process assigned bookings, accept/reject activity, booking status, job start and completion, pauses or revisits, estimates, invoices, parts and service details, customer complaints, audits, cancellation history, availability, leave and performance-related records.
5. Financial and Transaction Information
Where applicable, we may process partner earnings, commission, subscriptions, lead credits, outstanding amounts, payment status, settlement information, refunds, adjustments and necessary banking or payment information.
6. How We Use Information
Information may be used to create and manage accounts, verify identity and eligibility, review applications, activate working accounts, assign bookings, verify job attendance, manage estimates, invoices, payments, commissions and subscriptions, provide support, investigate complaints, detect fraud or fake location/documents, send operational notifications, improve the app, protect users and comply with legal obligations.
7. Sharing of Information
Relevant information may be shared where reasonably necessary with customers receiving services, authorised DooraBag teams, verification providers, cloud and infrastructure providers, notification or communication providers, payment providers, technology/security providers, professional advisers, auditors, courts, regulators or law-enforcement authorities where required or permitted by law.
8. Customer Information and Confidentiality
Customer names, phone numbers, addresses, photographs, booking details and service information provided through DooraBag must be used only for legitimate service-related purposes. Partners must not sell, publicly disclose, misuse or use customer information for unauthorised personal or commercial purposes.
9. Security
DooraBag uses reasonable administrative, organisational and technical safeguards intended to protect partner information. No electronic system can be guaranteed completely secure. Partners must keep OTPs, account credentials, device access and login information secure.
10. Data Retention
We may retain information for as long as reasonably necessary to operate accounts, provide services, maintain booking and transaction records, resolve disputes, prevent or investigate fraud, meet accounting, tax, regulatory or legal requirements, and establish or defend legal claims. Certain records may remain after account closure where legally required or permitted.
11. Access, Correction and Profile Changes
Partners should keep their information accurate and current. Where available, information may be updated in the Partner App. Sensitive or verified details may require a profile-change request or additional verification to protect account integrity.
12. Account and Data Deletion
A partner may request account closure or deletion of eligible personal information by contacting DooraBag. Some information may be retained for completed transactions, payment/accounting records, fraud prevention, complaints, investigations, legal claims or statutory obligations. Account closure may remove access to Partner App services.
13. Notifications and Communications
DooraBag may contact partners about new bookings, booking changes, verification, account status, payments, support, safety, policy updates, operational requirements and service announcements. Certain operational or security communications may be necessary for proper use of the Partner App.
14. Fraud, Safety and Investigations
Where DooraBag reasonably suspects fraud, identity misuse, fake documents, manipulated location, unauthorised payments, booking manipulation, customer misconduct or serious platform misuse, relevant account, location, booking, verification, transaction and technical records may be reviewed for investigation, safety, dispute resolution, fraud prevention or legal purposes. Relevant information may be preserved or shared with competent authorities where permitted by law.
15. Third-Party Services
The Partner App may rely on third-party technology such as cloud infrastructure, payment systems, maps/location technology, notification providers, authentication tools and other service providers. Such providers may process limited information necessary to perform services for DooraBag and may have their own terms where you directly access their services.
16. Storage and Processing
Partner information may be processed using DooraBag systems and authorised technology providers. Where providers process information outside the partner’s local region or jurisdiction, such processing will be handled subject to applicable requirements.
17. Changes to Features and Data Practices
DooraBag may introduce, modify, improve, restrict, replace, suspend or discontinue Partner App features, workflows, verification processes, safety systems, partner tools, service categories, technical functionality or operational requirements based on business, operational, technical, safety, legal or regulatory needs. If a material change affects privacy practices, this Policy may be updated and an acknowledgement of the new version may be required.
18. Policy Updates and Multiple Languages
DooraBag may revise this Policy from time to time. Material versions may have a new version number and effective date and may be communicated through the Partner App or another appropriate channel. The Policy may be made available in multiple languages for convenience and better understanding.
Contact and Grievances
DooraBag India LLP
R/O Mohammad Akhil, 157 Binaki EWS, EWS Colony, Binaki, Nagpur, Maharashtra – 440014, India
Email: doorabag@gmail.com
Phone: +91 7498979275